RETURN AND EXCHANGE POLICY

Overview

At Hamzas Trends, customer satisfaction is our top priority. We want you to be completely happy with your purchase.
7-Day Return and exchange policy.
We offer a 7-day return and exchange window for all our products. If you are not satisfied with your order, you can request a return or exchange within 7 days of receiving your parcel.
Conditions for Returns:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

How To Start a Return:

To initiate a return or exchange, please contact our support team via WhatsApp or our Contact Us page. Once your return is received and inspected, we will notify you of the approval or rejection of your refund

Refunds and exchange policy

You can initiate a return or exchange request within 7 days of receiving your parcel.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Please note that items which have been used or washed cannot be returned.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hamzastrends@gmail,com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hamzastrends@gmail.com.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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